The Driivng School Personal Conduct

The Driving instructor will at all times behave in a professional manner towards clients.

Clients will be treated with respect and consideration.

The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting

Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.

Business Dealings

The instructor shall safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request.
The instructor on or before the first lesson should provide clients with a written copy of his/her terms of business to include:
- legal identity of the school/instructor with full address and telephone number at which the instructor or his/her representative can be contacted
- the price and duration of lessons
- the price and conditions for use of a driving school car for the practical driving test.
- the terms under which cancellation by either party may take place
- procedure for complaints.

The instructor shall check a client's entitlement to drive the vehicle and his or her ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy.

The Driving instructor shall at all times behave in a professional manner towards clients.